Help Center
How can we help?
Guides for setting up SuperLedger, using every feature, understanding your numbers, and fixing common issues.
Getting Started
- How do I view and edit an AI agent's configuration?
- How do I connect GoHighLevel to SuperLedger?
- How do I create my SuperLedger account?
- How do I invite my team?
- How do I turn monitoring on or off for a location?
- How do I choose which locations are tracked?
- How do I set up my organization?
- How do I sign in or reset my password?
- How do I sync my locations and agents?
Features
Monitoring & Calls
- The Portfolio view: monitoring all clients at once
- Comparing agent performance
- How do I review my call logs?
- Reading a call's detail page
- How do I review my chat logs?
- Tracking transfers (beta)
- How is a transferred call to a human graded?
- How do I correct a call's pickup status?
- Where can I see if my CRM syncs are running?
Gap Analysis
Alerts & Notifications
Spam & Caller Controls
Triage RX
Client Portal
- What will my clients see in their portal?
- How do I set up a white-label client portal?
- How do I invite a client to their portal?
- How do I brand my client portals (logo, colors, name)?
- How do I put my client portal on my own domain?
- How do I send portal emails from my own domain?
- How do I set the dollar value of actions in a portal?
Understanding Your Data
- How is "handled without a human" (AI containment) calculated?
- How are AI Minutes calculated?
- How is AI Resolution Rate calculated?
- How is the AI Score calculated?
- How is call duration measured (AI vs. human vs. total)?
- How SuperLedger analyzes a call, start to finish
- How is Transfer Pickup Rate calculated?
- How is Estimated Value / ROI calculated?
- Which calls count, and which are excluded?
Troubleshooting & FAQ
- Why isn't AI analysis running on my calls?
- Why doesn't my call count match GoHighLevel?
- My custom domain won't verify
- My invitation or reset link expired
- Why is a call recording missing or "pending"?
- Why don't I see any calls yet?
- Why don't I see any chats yet?
- What happens when I run out of credits?
- My HighLevel connection shows an error — how do I reconnect?
- A call was marked spam — how do I restore it?