Containment rate dropping below threshold, transfer pickup rate falling, scheduled heartbeat call failing, agent going silent (no calls in expected window), and gap-analysis severity spiking. Alerts go out via email immediately.
Real-time email alerts the moment any Voice AI or Conversation AI agent starts underperforming. Heartbeat monitoring runs scheduled test calls into live production agents — so an outage between real customer calls doesn't go unnoticed for hours. The early-warning system GHL doesn't ship, monitoring every sub-account, every agent, 24/7.
A Voice AI agent starts giving wrong answers Thursday afternoon. Your client notices Saturday morning. By the time they email you Monday, two days of bookings are gone, the relationship has cooled, and the conversation starts with "how long has this been happening?" — which is the version of "how long have you not been paying attention?"
Super Ledger's alerts and heartbeats are built to make that conversation impossible. The agent goes silent, an alert hits your inbox in minutes. Containment drops below threshold, you know within the hour. A scheduled test call fails, you hear about it before any real customer does. You fix it. Your client never knew.
Real data. One client. 30 days. A national automotive service chain running Voice AI across 50+ locations.
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