Catch the failure before your client does.
Real-time email alerts the moment any Voice AI or Conversation AI agent starts underperforming. Silent-agent and disconnect detection catch dead phone-routing or a dropped HighLevel connection the second it happens — the early-warning system GHL doesn't ship.
24/7 heartbeatSilent-agent detectionInstant email alerts
Six failure patterns, auto-detected.
Every one of these is caught on your real traffic — plus disconnect detection when a HighLevel connection silently drops.
Stuck in a loop
The agent repeats the same turn without progressing — the caller keeps restating the same request.
One-way audio
One side of the call goes silent — a routing or telephony fault the caller experiences as a dead line.
Early hangups
A spike in calls that end within seconds — usually a broken greeting or a mis-configured agent.
Dead air
Long gaps of silence mid-call where the agent should be responding — a latency or logic stall.
Silent agent
Zero calls in a window it should be busy — the first sign of dead phone routing or a dropped sub-account.
Spam surge
An abnormal burst of junk calls that skews containment and can mask a real problem underneath.
Set it once. It watches forever.
Connect & pick agents
One OAuth click discovers every agent. Choose which to watch and which triggers to alert on.
Set your thresholds
Tune the floors per client — containment, transfer-pickup, and the busy-windows that define "silent."
Get the email first
The moment a threshold breaks, the right operator gets an email — before the client ever notices.
Frequently asked about Alerts.
Containment rate dropping below threshold, transfer pickup rate falling, an agent going silent (no calls in a window it should be busy), a disconnect or OAuth drop on a HighLevel connection, and gap-analysis severity spiking. Alerts go out via email immediately.
Two real signals, watching your actual traffic. Silent-agent detection fires when an agent receives zero calls in a window it should be busy (the first sign of broken phone routing or a disconnected sub-account). Disconnect detection fires when a HighLevel OAuth connection silently drops. Either way you hear about the outage before your client does.
Yes. Both Voice AI and Conversation AI agents are monitored. Chat-side alerts include resolution-rate drops, escalation spikes, and silent-channel detection (no chats received in an expected window).
Email by default — to one or more agency operators per agent. Alert routing can be scoped per client or per agent. Webhook delivery is on the roadmap for Slack and PagerDuty integration.
The rest of the platform.
Never hear about an outage from your client.
Put a 24/7 watch on every agent across every sub-account. Join the first 25 agencies and lock in Pro at $49/mo for life.
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