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Call & Chat Monitoring

Every call. Every chat. One searchable view.

Every Voice AI call transcribed and replayable. Every Conversation AI chat threaded across web, SMS, and social DMs. Drill into any conversation in one click — the cross-portfolio search GHL's native interface can't do.

Voice + chat, unifiedFull transcriptsCross-sub-account search

app.superledgerai.com/logs
3,779
Calls
1,173
AI resolved
214
Transfers
4.2
Avg score
10:41 · CedarBooked a same-day appointmentAnswered
09:58 · NorthsidePriced an oil change, then transferredTransfer
08:07 · SummitRescheduled a recurring serviceAnswered
07:22 · LakesideLeft a voicemail for the front deskAnswered
What's inside

One archive for everything your agents say.

Voice and chat, AI and human, across every sub-account — captured, searchable, and replayable.

Voice calls, transcribed

Every call synced from HighLevel, transcribed with timestamps, and replayable inline with an AI-vs-human waveform.

Chats, threaded

Web chat, SMS, and social DMs stored together with full message history, resolution status, and escalation path.

Cross-portfolio search

Full-text search across every sub-account, agent, and client at once — the one thing GHL native can’t do.

Transfer detail

Pickup status, time-to-pickup, and the human-handled portion of every transferred call, captured automatically.

Human-handoff scoring

Human transcripts scored with the same gap framework as AI calls — spot coaching opportunities on your team.

Unlimited history

Log history kept with no time limit on every plan, including Free. Audio available 60 days, re-pullable on demand.

How it works

Connected to searchable in minutes.

01

Connect HighLevel

One OAuth click. SuperLedger discovers every Voice AI agent and Conversation AI channel across every sub-account.

02

Sync your history

Calls and chats sync continuously — voice transcribed and replayable, chats threaded across web, SMS, and DMs.

03

Search and drill in

Filter by account, agent, date, outcome, or transfer reason. Open any record for the full transcript or audio.

Questions

Frequently asked about Monitoring.

Yes. Every Voice AI call is replayable from the dashboard or the client portal. Audio plays inline alongside the synced transcript with timestamps. AI vs. human portions are visualized on the waveform so you can jump to the handoff moment.

Conversation AI threads from web chat, SMS, and social DMs are stored together with full message history, resolution status, and escalation path. Search is full-text across the message body and metadata (channel, contact, outcome, date). Filter by resolution status, channel, or assigned agent.

Yes. When a Voice AI call transfers to a human, SuperLedger tracks pickup status, time-to-pickup, and the human-handled portion of the call. Human transcripts are scored with the same gap analysis framework as AI calls so you can spot human-side coaching opportunities (Q&A extraction, follow-up gaps, knowledge gaps).

Call and chat log history is kept with no time limit on every plan, including Free. Raw call audio is available for 60 days, then archived and re-pullable from HighLevel on demand.

Yes. Search runs across your entire connected portfolio — every sub-account, every agent, every client. Filter the results down to a specific client, location, or agent if you need to. This is the main thing GHL's native interface can't do.

Every conversation, one search box.

Stop logging into 20 sub-accounts to find one call. Join the first 25 agencies and lock in Pro at $49/mo for life.

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