Voice AI Call Logs & Conversation AI Chat Logs

The problem

Sub-account sprawl is how problems hide.

A client mentions a weird call from last Tuesday. To find it in GHL, you log into the client's sub-account, dig through the call log, scroll past hundreds of entries, and hope you remember the time. Repeat for every client. Multiply by 20 clients. That's how problems hide — not by being invisible, but by being expensive to find.

Super Ledger puts every call and every chat from every sub-account into one searchable archive. Search by phone number, by transcript content, by outcome, by client. The Tuesday call surfaces in two seconds. Replay the audio. Read the transcript. See the gap. Move on.

Cross-portfolio search Full-text transcript search Voice + chat unified Replay audio inline

"weekend hours"

All clients Voice + Chat

V

Apex Roofing — Sat 9:14am · "weekend hours"

Transferred2:18

C

Sunshine HVAC — SMS · "weekend hours?"

Resolved3 msg

V

Metro Dental — Fri 6:42pm · "are you open Saturday"

Knowledge gap1:04

C

PeakFit Gym — Web chat · "weekend access"

Resolved2 msg

V

Greenfield Legal — Sun 11:02am · "weekend availability"

Transferred3:45

What's monitored

Every channel. Every conversation. Every drill-down.

📞

Voice AI call logs

Every call transcribed, searchable, replayable. Filter by location, caller, outcome, transfer status, duration, or date. Click any call for the full transcript with synced audio playback.

💬

Conversation AI chat logs

Threaded chats from web, SMS, and social DMs in one unified view. Tagged with resolution status (auto-resolved, escalated, abandoned) and the escalation path if a human took over.

🎙️

Audio playback with AI/human waveform

For Voice AI calls that transferred to a human, the waveform visualizes the AI portion versus the human portion. Click to jump to the handoff moment. See exactly where the conversation transitioned.

👥

Human transfer analysis

Pickup status (answered, missed, voicemail), time-to-pickup, and the human-handled portion of the call. Human transcripts are scored with the same gap framework as AI calls — surfacing coaching opportunities and missed-Q&A patterns on the human side.

🔍

Search across the whole portfolio

Full-text transcript search across every connected sub-account. Phone number, caller name, transcript content, outcome, gap type — combine any filters. Results across voice and chat in a unified list.

🪟

Visible in client portals too

Clients can see their own call and chat logs in their branded portal — no Super Ledger-side login required. Configure which logs are visible per client. Most show outcomes and resolution; some show full transcripts.

Real results

Here's what one Super Ledger client looks like after 30 days.

24,027

Calls logged

57%

AI containment

88.8%

Transfer pickup

3,570

Coupons issued

Real data. One client. 30 days. A national automotive service chain running Voice AI across 50+ locations.

FAQ

Frequently asked about Monitoring

Are call recordings available?

Yes. Every Voice AI call is replayable from the dashboard or the client portal. Audio plays inline alongside the synced transcript with timestamps. AI vs. human portions are visualized on the waveform so you can jump to the handoff moment.

How does chat-log search work?

Conversation AI threads from web chat, SMS, and social DMs are stored together with full message history, resolution status, and escalation path. Search is full-text across the message body and metadata (channel, contact, outcome, date). Filter by resolution status, channel, or assigned agent.

Does monitoring cover human transfers?

Yes. When a Voice AI call transfers to a human, Super Ledger tracks pickup status, time-to-pickup, and the human-handled portion of the call. Human transcripts are scored with the same gap analysis framework as AI calls so you can spot human-side coaching opportunities (Q&A extraction, follow-up gaps, knowledge gaps).

How long are logs kept?

Retention varies by plan: Free keeps 30 days of log history, Pro keeps 3 months, Agency keeps 6 months. Older records are archived and re-pullable from HighLevel on demand.

Can I search across every sub-account at once?

Yes. Search runs across your entire connected portfolio — every sub-account, every agent, every client. Filter the results down to a specific client, location, or agent if you need to. This is the main thing GHL's native interface can't do.

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