A call was marked spam — how do I restore it?

If a real customer call was wrongly tagged as spam or a robocall, open the call and click Restore to Normal. That puts the call back into your metrics and reporting. Spam-tagged calls are excluded from your numbers, so restoring it makes it count again.

Steps

  1. Open the call from Monitoring → Call Logs (spam calls show a shield icon; you can use the Spam Filtered card to find them).
  2. At the top you'll see a Spam/Robo Call — Excluded from Metrics banner.
  3. Click Restore to Normal. 📷 Screenshot coming soonSpam/Robo Call banner with Restore to Normal button

What happens next

The call is restored to normal tracking and counts in your metrics again. (If instead you want to exclude a junk call, open it and use Mark as spam.)

How it works

The AI only trusts a spam verdict when a call shows no real engagement, which keeps false positives rare — but if it ever gets one wrong, Restore to Normal is the one-click fix. See Which calls count, and which are excluded?.

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