How do I correct a call's pickup status?
If SuperLedger marked a transferred call's pickup wrong — say it shows Missed but your team actually answered — you can fix it in one click. In the call logs table, click the pickup badge and choose the correct status; or open the call and use the pickup control on its overview card. Your correction shows immediately and is used everywhere that call appears.
Before you start:
- An agency role that can manage data (this control is available to agency users and portal admins, not read-only viewers).
Steps
From the call logs table:
- Go to Monitoring → Call Logs.
- Click the call's PICKUP badge.
- Choose Picked Up, Not Picked Up, or Voicemail — or Reset to Original to undo your change. 📷 Screenshot coming soonpickup badge popover with the status options
From the call detail page:
- Open the call and find the Pickup Status card.
- Use the same options to set the correct status.
What the statuses mean
| Status | Meaning |
|---|---|
| Picked Up / Answered | A person answered the transfer. |
| Not Picked Up | The transfer rang out and no one answered. |
| Voicemail | The transfer went to voicemail. |
| Needs review | SuperLedger couldn't tell — a good candidate to correct. |
| AI handled | No human handoff was recorded; the AI handled it. |
What happens next
A corrected call shows a small pencil icon noting it was manually overridden (and what it was before). Your override is what counts in pickup-rate metrics from then on.
How it works
SuperLedger detects pickup by analyzing the audio after the handoff, which is right the vast majority of the time — but incomplete or late-arriving recordings can occasionally cause a wrong call. Your manual correction always takes precedence over the automatic detection.