My HighLevel connection shows an error — how do I reconnect?

If the GoHighLevel card on the Integrations page shows Error or Not Connected, your connection needs to be re-authorized — usually because access was revoked or a permission is missing. Click Reconnect on the card and approve access again. This also re-grants any newer permissions, like the one needed to read chat conversations.

Steps

  1. Go to Integrations.
  2. On the GoHighLevel card, click Reconnect. 📷 Screenshot coming soonGoHighLevel card showing an Error badge and the Reconnect button
  3. Approve access in the GoHighLevel window.
  4. Wait for CRM connected successfully! and a green Connected badge, then let it re-sync.

What happens next

Once reconnected, syncing resumes and new calls and chats flow in again. If chats were missing before, reconnecting re-grants the chat permission so conversations start appearing.

How it works

The connection uses GoHighLevel's secure authorization. If that authorization expires or is revoked on the GoHighLevel side, SuperLedger can't pull data and shows the error — reconnecting simply re-approves it. Your previously synced data is preserved.

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