What is the Blocked Callers log?
The Blocked Callers log lists every number that has inbound Do-Not-Disturb (DND) enabled in your GoHighLevel CRM — calls and SMS from these numbers are silenced before they reach your AI agent. Open it at Settings → Blocked Callers. The Active Blocks tab shows who's currently blocked (with an Unblock button), and the Audit Log tab keeps the full history of every block and unblock.
Before you start: a connected GoHighLevel integration.
What's in the log
Each row shows the phone number, why it was blocked, the location, who or what blocked it, and when. The reason badge is one of:
| Reason badge | Meaning |
|---|---|
| Spam Surge | Blocked because of a high-frequency / spam-surge rule. |
| AI Detected | Blocked because the AI confirmed it as spam or a robocall. |
| Manual | You blocked it by hand. |
A person icon means a teammate blocked it; a bot icon means it was blocked automatically.
Unblock a number
- Open the Active Blocks tab.
- Find the number and click Unblock.
Inbound DND is removed in your CRM and the number can reach your AI again. The unblock is recorded in the Audit Log.
What happens next
- Active Blocks empties to "No active blocks." once everything is unblocked.
- The Audit Log keeps every action so you always have a record of what was blocked, by whom, and when.
How it works
This log is the system of record for DND that SuperLedger set. It pairs with the Flagged Callers watchlist: flagging is watch-only, while everything here has DND actively enabled in your CRM. Client-portal users see a read-only version without the Unblock button.