Comparing agent performance

The Agent Performance tab on the Monitoring page shows how each of your AI agents is doing side by side for the date range you pick. Switch between Voice and Chat to compare voice agents or chat agents. It's the fastest way to spot which agent is resolving the most, transferring the most, or underperforming.

Before you start:

  • A connected GoHighLevel integration with agents that handled traffic in your date range.

Steps

  1. Open Monitoring in the sidebar.
  2. Click the Agent Performance tab.
  3. Use the Voice / Chat toggle to choose which agents to compare. 📷 Screenshot coming soonAgent Performance tab with the Voice/Chat toggle
  4. Adjust the date range to widen or narrow the window.

You can also see a single agent's performance from its own page — open an agent and click the Performance tab (see How do I view and edit an AI agent's configuration?).

What happens next

Agents that handled calls or chats in the window appear with their metrics. If you see No agents handled traffic in this window, try a wider date range.

How it works

Performance is scoped to the date range and channel you choose, using the same legitimate-call rules as the rest of your reporting, so the numbers line up with your call and chat logs.

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