Why isn't AI analysis running on my calls?
If calls aren't getting AI analysis, it's usually one of four reasons: monitoring or AI analysis is turned off for that location, the AI Call Analysis feature is switched off for your account, you've run out of credits, or the analysis is simply still queued. Each has a quick fix.
Check these
- Is monitoring on for the location? If a location is muted, AI processing is paused. Turn it back on — see How do I turn monitoring on or off for a location?. On the call you'll see "AI Analysis is turned off for this location."
- Is the AI Call Analysis feature on? Go to Settings → AI Features and make sure AI Call Analysis is enabled. If it's off, new calls aren't analyzed (and aren't billed).
- Are you out of credits? If you see "AI analysis paused — you're out of credits," add credits — see What happens when I run out of credits?.
- Is it just queued? Right after a call, analysis runs once the transcript lands — usually within a minute or two. The call may show AI Analysis Queued; refresh to check progress.
Also worth checking
- No recording? Analysis that needs audio can't run on a call with No recording available — see Why is a call recording missing?.