How does auto-DND on AI-confirmed spam work?

When SuperLedger's AI confirms an inbound call is spam or a robocall, it can automatically enable inbound Do-Not-Disturb (DND) on that contact in your GoHighLevel CRM — so future calls and texts from that number are silenced before they ever reach your AI agent. Every spam call your AI answers costs per-minute voice fees, so auto-DND stops that spend automatically. You turn it on per rule, and every block is logged and reversible.

Before you start:

  • A connected GoHighLevel integration.
  • Admin or owner role to change rules.

Turn on auto-block

  1. Go to Alerts → Alert Rules.
  2. Create or edit a High Frequency Caller rule.
  3. Turn on Auto-block confirmed spam (DND in CRM). 📷 Screenshot coming soonthe Auto-block confirmed spam toggle in the rule dialog
  4. Save the rule.

The toggle's own description says it best: "Automatically enable inbound DND on callers the AI has classified as spam/robocalls — future calls and SMS are silenced before they reach the AI. High frequency alone never auto-blocks; it only alerts. Blocks are logged in Settings → Blocked Callers and can be undone."

What happens next

When a call is AI-confirmed spam (and auto-block is on), SuperLedger:

  1. Finds or creates the contact in your CRM and enables inbound DND on it.
  2. Adds a note to the contact and records the block in Settings → Blocked Callers.
  3. If the number hit multiple locations, blocks it across every location it called.
  4. Sends a notification (email/Slack) and resolves the related alert.

Future calls and SMS from that number are stopped at the CRM, so they never reach — or bill — your AI agent.

How it works (and what's protected)

A spam verdict is only trusted when the call shows no real engagement (2 or fewer customer turns, or under 60 seconds), so a genuine repeat customer is never auto-blocked just for calling often. High call frequency by itself only warns — it never blocks. Numbers on your allowlist (for example, legitimate Google Business / Duplex calls) are never blocked even if flagged. Every block can be undone from Blocked Callers.

Tip — put a dollar figure on it. Auto-DND saves real money (per-minute voice fees on every blocked spam call). Track blocked-call counts in Blocked Callers and multiply by your average spam-call length and per-minute rate to show clients the savings.

← Back to Help Center