How do I triage and fix gaps? Recurring patterns, the gap list, and statuses
Work Recurring patterns first — the same issue seen 3+ times, with one paste-ready fix that closes the whole cluster — then go through the Detected Gaps list for everything else. Every gap comes with evidence and a recommended fix you can copy straight into your agent, and it moves through clear statuses as you act on it.
Fix recurring patterns first
At the top, Recurring patterns groups the same issue seen 3+ times — "fix once, close the whole cluster." Expand a pattern to get:
- Fix location — where in your agent to make the change.
- Current text — what your prompt says now.
- Replacement text (paste-ready) — the exact text to paste, with a Copy replacement button.
- Why — the reasoning, plus Evidence from calls with links to the real calls.
When you've applied a fix, mark the pattern Applied, or Dismiss it (with a reason) or Snooze it for 30 days.
Work the detailed list
Below the patterns, Detected Gaps lists every gap with columns for Date, Location, Caller Intent, Gap Type, Severity, and Root Cause. Filter by gap type, Severity, Location, the date range, and show or hide dismissed gaps.
Click a gap to open its drawer, which lays out Caller Intent, Caller Expected, Agent Did, When Expectations Broke, Evidence from Transcript, and a green Recommended Fix with a Copy fix button.
Gap statuses
Each gap moves through statuses: Needs Review → Acknowledged → Fixed (or Reopened). You can also mark a gap accurate or dismiss it as "not a real gap" — that feedback improves future analysis.
What happens next
Applying fixes in your agent (then syncing) should shrink the matching pattern over time. If you change an agent's prompt after a fix was generated, the gap shows Agent prompt changed since analysis so you know to re-check the fix against the current prompt.