Spam, robocall & high-frequency caller rules explained
SuperLedger watches for abusive and automated callers so your AI agent isn't burning minutes on junk and your real leads aren't lost in the noise. Some rules warn you; confirmed spam can be auto-blocked (inbound Do-Not-Disturb in your CRM). This article explains exactly what trips each rule, whether it warns or blocks, and what to do when you see it.
Before you start: rules live on the Alert Rules tab of the Alerts page; blocking acts on your connected GoHighLevel CRM.
The rules
| Rule | What trips it (default) | Warning or Auto? | What happens |
|---|---|---|---|
| High Frequency Caller | The same number makes 10+ calls within 60 minutes at one location (both numbers are adjustable on the rule). | ⚠️ Warning | Alert raised + the number is added to your Flagged Callers watchlist. Auto-block happens only if the call is also AI-confirmed spam and auto-block is on (see below). |
| High Frequency Caller (across locations) | One number hits multiple locations — or 8+ calls across 3+ locations in 24 hours. | ⚠️ Warning | One consolidated alert + watchlist entry. If those calls are AI-confirmed spam and auto-block is on, the number is blocked across every location it reached. |
| Per-call spam / robocall detection | The AI classifies an inbound call as spam or a robocall (lead-notification bots, scam "your Google listing" calls, etc.) and the call shows no real engagement (2 or fewer customer turns, or under 60 seconds). | ⚠️ Warning (or 🚫 Auto-block) | The call is tagged spam and excluded from your metrics. If auto-block is on, the number gets inbound DND in your CRM. |
| Spam Surge | A wave of high-frequency callers across the org in the same hour. | ⚠️ Warning | A single surge alert so a coordinated attack reads as one event, not dozens. |
Real repeat customers are protected. A spam verdict is only trusted when the call has no real engagement. A genuine repeat customer who talks to the AI is never auto-classified as spam, and you can keep known-good numbers on an allowlist so they're never blocked. SuperLedger also separates legitimate Google Business (Duplex) calls — Google's assistant calling on behalf of a real customer — from scam robocalls; those are counted, never blocked.
Warning vs. auto-block — the key rule
High call volume alone never blocks anyone. Frequency only raises a warning and adds the number to your watchlist. A number is auto-blocked only when the AI has confirmed the calls are spam and you've turned on auto-block. This is deliberate — it prevents a busy real customer from being silenced just for calling a lot. See How does auto-DND on AI-confirmed spam work?.
The full chain
- A rule trips → an alert appears on the Alerts page.
- The number is added to Flagged Callers (watch-only).
- If it's confirmed spam and auto-block is on → inbound DND is enabled on the contact in your CRM, so future calls and SMS are silenced before they reach the AI.
- The block is recorded in Settings → Blocked Callers, and a notification is sent.
What you should do when you see one of these
- A High Frequency Caller warning: open the alert or the Flagged Callers tab, check the number, and click Block (DND) if it's junk — or leave it if it's a real customer.
- Per-call spam tags: if a real call was wrongly tagged, open the call and click Restore to Normal.
- A Spam Surge: expect a coordinated wave; block the worst offenders from the watchlist (one click can block across all locations).