How do I review my chat logs?
Open Monitoring and switch to the Chat Logs tab to see every conversation your Chat AI handled across SMS, web chat, email, and social channels. The top cards show total sessions, resolution rate, and average messages; the Results Breakdown pills filter by outcome; and you can open any conversation to read the full transcript, the AI actions it triggered, and its gap analysis.
Before you start:
- A connected GoHighLevel integration with at least one Conversation AI agent.
The page
- Stat cards: Total Sessions, Resolution Rate, Avg Messages.
- Results Breakdown pills: AI Resolved, Escalated, Human Only, No Response (click to filter, click again to clear).
- Filters: search by contact name/phone/email, Location, Channel (All Channels, SMS, Webchat, Email, Facebook, Instagram), Status, and an AI only toggle.
- Export CSV and Refresh buttons.
The table columns are Date, Location, Contact, Channel, Messages, Actions, and Status.
Opening a conversation
Click a row to open Chat Details. There you'll see the full Transcript (with markers where the AI triggered an action), the contact's message counts, and — when one was found — a Gap Analysis showing what the AI missed and a suggested fix.
What happens next
Conversations arrive automatically as they happen. If the list is empty, a diagnostic banner explains why — for example, no Conversation AI agent was found yet, or your CRM connection is missing the chat permission and needs reconnecting.
How it works
A single contact can have several separate sessions; each is counted on its own, and a contact with multiple sessions shows a count badge. Resolution rate is the share of sessions the AI resolved without escalating to a person.