How do I block or unblock a caller?

You can block a spam number by hand from three places: a call's detail page, an alert, or the Flagged Callers watchlist. Blocking enables inbound Do-Not-Disturb (DND) on that contact in your GoHighLevel CRM, so future calls and texts are silenced before they reach your AI agent. Every block is logged in Settings → Blocked Callers and can be undone there.

Before you start:

  • A connected GoHighLevel integration.

Block a caller

From a call: open the call in Monitoring → Call Logs, and in the action bar click the Block caller (DND in CRM) button (the shield-off icon).

From an alert: open a spam-related alert and click Block Caller.

From the watchlist: go to Alerts → Flagged Callers and click Block (DND) on the number's row. 📷 Screenshot coming soonFlagged Callers row with the Block (DND) button

You'll be asked to confirm. The dialog explains: "This enables inbound DND on the contact record in your CRM for every location this number has called — future calls and SMS from it are silenced before they reach the AI. The block is logged and can be undone from Settings → Blocked Callers."

Flag without blocking

If you want to watch a number but not silence it yet, use Flag caller (the flag icon) instead. It adds the number to your watchlist without enabling DND. See What is the Flagged Callers watchlist?.

Unblock a caller

  1. Go to Settings → Blocked Callers.
  2. On the Active Blocks tab, find the number and click Unblock. 📷 Screenshot coming soonBlocked Callers Active Blocks tab with Unblock button

Inbound DND is removed in your CRM and the number can reach your AI agent again. The action stays in the Audit Log.

What happens next

A blocked number shows a DND Active badge on the watchlist, and its calls show a "Caller blocked — DND active in your CRM" banner. Blocking from the watchlist applies across every location the number has called.

How it works

Blocking writes inbound DND to the contact in GoHighLevel — SuperLedger doesn't drop the call itself; your CRM stops it at the source. That's why blocks are fully reversible: unblocking simply turns DND back off.

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