Managing your credits, plan, and billing
Open Settings → Credits & Billing to see your credit balance, your plan, and your usage. You have two kinds of credits: plan credits that reset each billing period, and top-up credits that never expire. From here you can upgrade or change your plan, buy top-up packs, and review every credit transaction.
Before you start: Admin or owner role.
What's on the page
- This period — your remaining plan credits (and when they reset), your top-up balance, and a usage bar that turns amber as you approach your limit and red when you're nearly out.
- Plans — your current plan and options to Upgrade or Downgrade. Each tile shows the plan's monthly credits and price. Changes go through secure checkout (with a trial) or the customer portal.
- Buy top-up credits — packs of credits that roll over forever; available on paid plans.
- Daily credit usage and Usage by activity — where your credits are going (standard call analysis, chat analysis, TriageRX, and other usage).
- Recent activity — a log of every credit charge and addition, with running balance.
How credits are used
SuperLedger draws down plan credits first, then top-up credits. If everything runs out, AI analysis pauses (your calls and chats are still stored) until you add more — see What happens when I run out of credits?.
Founding members
If your organization is a Founding Member (one of the first 25 customers), your founding plan rate is locked in for as long as you stay subscribed, shown as a badge at the top of Settings.
How it works
Plan changes and top-up purchases run through secure checkout; Manage subscription opens the customer portal where you can update your card or cancel. Watch for the credit banners across the app — they warn you at 80% of your monthly plan credits and again as you approach the limit.