What is Gap Analysis and how do I use it?
Gap Analysis shows you exactly where your AI agent let a caller down — a question it couldn't answer, a rule it broke, or an expectation it missed — and gives you a paste-ready fix for your agent's prompt or knowledge base. It groups recurring issues to fix first, then lists every individual gap with its cause, its evidence, and a recommended fix.
Before you start:
- A connected GoHighLevel integration with analyzed calls or chats.
- Monitoring on for the locations you want analyzed.
The basic workflow
- Open Gap Analysis in the sidebar.
- Start with Recurring patterns at the top — the same issue seen 3+ times, with one paste-ready fix that closes the whole cluster.
- Work the Detected Gaps list below for everything else, opening each gap for its cause, evidence, and recommended fix.
- Apply fixes in your agent, then sync — matching gaps shrink over time.
Learn more
Gap Analysis is covered in three focused guides:
- What does Gap Analysis detect? — what counts as a gap, and the type, severity, and root cause attached to each one.
- What does Gap Analysis compare against? — how it checks a transcript against your prompt and knowledge base, and why a "retrieval" gap is fixed differently than a "content" gap.
- How do I triage and fix gaps? — working recurring patterns and the detailed list, copying fixes, and how a gap's status moves as you act.