Why don't I see any calls yet?
If your call logs are empty, it's almost always one of three things: your GoHighLevel connection isn't active, the calls are at a location that's excluded or deactivated, or your date range doesn't include any calls yet. New calls normally appear within a few minutes of happening, so a brand-new connection just needs a little time to backfill.
Check these
- Is GoHighLevel connected? Go to Integrations and confirm the GoHighLevel card shows a green Connected badge. If it shows Error or Not Connected, reconnect it.
- Did the first sync run? Click Re-sync and widen the Backfill window (in Sync Status) to pull more history. See How do I sync my locations and agents?.
- Is the location tracked? Excluded or deactivated locations don't show calls. Check which locations are tracked.
- Is your date range right? Widen the date range on the Call Logs page.
What you should see
A connected account shows: No production calls yet with the note that calls are ingested automatically and appear within a few minutes — that's the normal empty state for a fresh account. Once calls arrive, they populate on their own.
Still nothing?
If the page shows Couldn't load calls, that's a load error, not an empty account — your data is safe. Retry, and if it persists, confirm your CRM connection is still active on the Integrations page.